11-24-2004, 12:48 PM
My car broke down a month ago so I took it back to the dealership. They said i needed a new engine and it was covered under the extended warranty but they needed all the receipts for oil changes i had done since i purchased the car (bought the car a year ago used). I thoought this was kind of a stupid but i gathered all the copies of all my receipts which took a couple weeks to get together. I faxed them over, and when the dealership service got back to me they said an adjuster came out and was only going to cut me a check for 3900 on the engine and void my warranty. They said a new engine would cost 6000 though and they could put the 3900 in and the rest i would pay out of my pocket. I was steaming mad. So i called around and found an other auto shop that will replace the engine for 1400 with a used engine with 45k miles on it (i had 62k on mine before it broke down). I called back the dealership and told them just to cut me the check of 3900 and and i will have the car towed to the other auto shop. They didn't have the check and didn't know how long it would take for them to get it from the warranty company(but would call me when they get it). On top of that before i can get the car towed to the other auto shop i have to pay a check out charge of $172.82. Does this sound crazy or what and what should i do? I bought the extended warranty to avoid this kind of situation in the first place. Any help from you guys would be great. I'm still paying on the car loan. Have about 6000 left.
11-24-2004, 12:54 PM
CALL HYUNDAI USA! get some satisfaction....and your engine replaced properly.
11-24-2004, 12:56 PM
yeah call Hyundai USA that is rediculous...the HQ is good about this type of situations.
11-24-2004, 07:42 PM
What a load or garbage. I'd be over there with a baseball bat and a blow torch. If someone pulled that kind of crap on me I'd try as damned hard as I could to get their dumb *** fired.
I meant to say 'of.'
11-24-2004, 10:01 PM
Even if you dont have all the reciepts, which i dont have since i change my own oil, they have to prove that not changing the oil would have caused the engine damage. That means there must be sluge or something in there. Call Hyundai Corporate.
11-24-2004, 10:44 PM
If you have the extended warranty as I do, they should replace it all at no cost to you; and give you a loaner car. I would consider hiring an attorney.
11-24-2004, 11:06 PM
Did the adjuster explain why you were only going to get $3900?
I agree with all of the above comments, but don't call up and start yelling and telling them everything is bull****. Handle it professionally and chances are everything will work out.
11-25-2004, 10:11 PM
I've found my local Hyundai dealership is a little flaky on the whole warranty thing... I bought my '01 GT with 60011 miles on it, and less than 3 days later discovered a hole and several cracks in the exhaust manifold/catalytic converter assembly. The service manager looked at the car and gave me a big number to ponder. I was not looking forward to the impending $1700 bill to replace this costly part. But after careful inspection of my warranty booklet, I discovered that the "California Emmisions" car have this part covered for 7yrs/70K miles. Because the car was retailed in Vermont, it has "California Emissions". SWEET!!! HMA is buying me a new part!:halm:
But get this - When I returned to the dealership to show this new bit of info to the svc. mgr., he dug out another booklet that showed that the part was only covered for 60K. I told him that I wasn't about to deal with his B.S., and that if he wanted to be responsible for a customer returning a car for a refund (legally 30 days in VT), he could believe what HIS booklet said.
Needless to say, I have a new manifold/converter in my EGT!
01-16-2005, 03:02 AM
My car broke down a month ago so I took it back to the dealership. They said i needed a new engine ....
If you don't mind, I'm curious to know if anyone determined WHAT caused the engine to need total replacement. Did you have any warning? Also, how many miles did the car have on it? I'm not sure if your engine problem is related, but I posted another thread about what I suspect is a developing valve problem on some Hyundais (see "Dealer: Every Hyundai Does This..."). If anyone has had or suspects a developing problem on the order of "need new engine" I'd appreciate hearing about it. In another thread, someone mentioned a similar issue, but didn't say when or where he heard it or which dealers were doing engine replacements.
01-16-2005, 11:03 AM
What dealership was it? Just so I know to never go there lol I personally would do what they are all saying, and definitely don't freak out on them, they will be more willing to help you out if you are super nice than if you are some crazy guy threatening to cut them or something...
(and by 'they' I meant the guys on this board, not the dealer)