So much for 100000 miles warrenty

[gunwoo82]

:mad: Last sunday (7 in the morning) I get call from my dad that his car broke down near by the house. I when to the spot and found out that engine gets stuck on something before it even cranks. It's 2002 Kia Rio got 86000 miles on it. So we called the tow truck and brought the car to the dealer on Monday. I get call today from the service manager that timing belt sliped, and bent the valves. He said there won't be any warrenty serivce since he never came to get his 60000 miles service. He also told me that it would be $4000 to put new motor and plus $400 for checking out the problem. we already spent $100 on rental car since we thought it would be taken care by the dealer. We bought the car for $11000 brand new. I understand it's got 86000 miles but mostly its highway miles and it's only 3 year old car!! So much for having 100000 miles warrenty. I already checked the used motor on my dad's car i can get a 20000 mi motor for around $700.(local) Is there anyway I can fight back to the dealer? My dad told me that car didn't have any problem at all. not even weird noise. Can timing belt slip so suddenly?

[ilanpro]

You must change the Timing belt at 60K tfor the warranty to be honored.

[tharptroy]

dont even try to put that one off on the dealer.

that put you 26,000 miles beyond the service limit of the stock timing belt.

im sure you guys werent inspecting the belt either. it could have been cracked or frayed and you wouldnt know until it snapped if you didnt inspect it.

live and learn unfortunately.

[joeypasta]

Was the timing belt changed? You only said the dealer refused based on lack of 60000 mile svc. If the timing belt was changed, then I would pursue the warranty issue in court.

[BlackElantraGT]

I'm reaching my 60K mile service pretty soon. I never had the 30K since that doesn't require anything major, but since the timing belt has to be replaced at 60K, would you guys advice that this be done by Hyundai dealer service to cover the warranty? Or can I take it anywhere to have it serviced, as long as I have a record of my timing belt being changed?

[blupupher]

So long as you can prove your timing belt was change around 60k, you have no problem with warranty, it does not have to be done by a dealer.

As for some asking why a warranty is denied for this, it is similar to not changing your oil. Certian things are made to last a certian amount of time, once past that, it is expected it be changed when needed.

[sed]

There are certain requirements that any car manufactuer states in your warranty, you have to have oil changes @ 3000, timing belt @ 60k, such and such

shawn :)

[O_GT]

I have 3 rios here at work with broken timing belt that are over 60k.Its very common.Just get a used one and change the belt before you put it in.

[blupupher]

There are certain requirements that any car manufactuer states in your warranty, you have to have oil changes @ 3000, timing belt @ 60k, such and such

shawn :)
So since I change my oil every 7500 miles I would get denied? I think not. :D

I know what you mean though, follow the recomended maintanance and your good to go. Just keep the reciepts. :thumbsup:

[sed]

yes you would. If you document changing the oil @ 7500 miles, they can legally deny you your warranty. If you read the warranty fine print, you HAVE to follow recommended service intervals, or you will void your warranty.

Thats it, there is no discussion on it.

shawn :)

[O_GT]

yes you would. If you document changing the oil @ 7500 miles, they can legally deny you your warranty. If you read the warranty fine print, you HAVE to follow recommended service intervals, or you will void your warranty.

Thats it, there is no discussion on it.

shawn :) :iamwithst we do the same thing.This week we denied a trany because he was 25k his over service

[jeffv1970]

But what if your driving habits fall in the range for the 5-7500 change interval as recommended? If owners manual states you fit one range then they have to honor that right? Thats why I hate Auto manufacters, I change my own oil so I will be screwed. Which is bull, just like the the so called 30k service. I can see and live with a 60k. But by then mine will be out of warranty for I bought it used. To me if the T-belt is rubber always change at 60K no if's ands or buts.

[sed]

Well, recommeded is 3month, 3000 miles, no matter what your driving habits are. A car that sits needs an oil change just as much as a car that puts 3000 miles in a month

shawn :)

[blupupher]

Well, recommeded is 3month, 3000 miles, no matter what your driving habits are. A car that sits needs an oil change just as much as a car that puts 3000 miles in a month

shawn :)
Not according to my Maintenance Log.
Regular driving conditions say 7500 miles/ 6 months. 95% of my driving falls under the regular duty driving schedule. Only vehicles in severe driving conditions need the 3750 mile/ 3 month interval (not 3000).

If your dealership says this and I went there and was denied, then Hyundai would have a nice little lawsuit on their hands. I follow what is reconmended for my driving conditions by Hyundai. Just because your delaership does it does not make it so and you need to look into your dealers policy.

[2GTS]

Well, recommeded is 3month, 3000 miles, no matter what your driving habits are. A car that sits needs an oil change just as much as a car that puts 3000 miles in a month

shawn :)
I'd have to agrue with you on the oil change. The manual does state 3K or 3 months is not required if you have certain driving habits. And for a service dept to deny warrenty for doing oil changes at the longer interval if the car was being driven in a manner that would allow the longer interval to be used, the service dept would be in the wrong and open to legal action.

[sed]

BUT, look at your WARRANTY information.....


shawn :)

[vsolo]

I'm reaching my 60K mile service pretty soon. I never had the 30K since that doesn't require anything major, but since the timing belt has to be replaced at 60K, would you guys advice that this be done by Hyundai dealer service to cover the warranty? Or can I take it anywhere to have it serviced, as long as I have a record of my timing belt being changed?I had one of my Hyundai's Timing belt changed at my local garage(which I trust) & the price was about the same as the dealer. the other point (if you have a good dealer) is if they find something else bad, ie cracked exhaust they can fix it while it was in. like mine :) also on my daughter's Accent , it has a bad 02 sensor (90K miles) I had it replaced at the dealer, well the broke the cat getting it out & replaced it for free... so far my dealer has been very good to me.

[blupupher]

OK, just read my entire "2004 Owners Handbook & Warranty Information" and evey other bit of literature I got with my Elantra and saw nothing that said 3000 mile oil changes were required. Nothing in all my booklets and manuals even hints at that. Only thing listed in Section 5 (New vehicle Warranty, 5 yr/ 60,000 miles) was:
WHAT IS COVERED

Repair or replacement of any component originally manufactured or installed by Hyundai Motor Company or Hyundai Motor America (HMA) that is found to be defective in materials or workmanship under normal use and maintenance (emphasis added), except any item specificaly refered to in the section "What is Not Covered"...
And the what is not covered is normal maintenance services and items (oil, filters, wipers, ect), normal wear parts (spark plugs, brake pads, ect) and of course "Negligence of proper maintence as required in the owners manual".

The 10 yr/ 100k mile powertrain warranty says basicaly the same exact thing.

Is there something I am missing? Is there some fine print written in invisible ink somewhere? I don't understand how if I do what is said in the owners manual the warranty will be denied. I am following normal maintenance per Hyundai, just as the above says I am required to.

I'm sorry, but I see no evidence of what you are saying. I guess I am glad I don't have to deal with your dealership, mine has no problem with me following what Hyundai recomends.

[kylemorg]

There's a maintenance schedule/service interval table that's either in the back of the main owner's manual or is a separate manual; I can't remember which. That states the service intervals for the things like the timing belt, air filters, etc.

I believe that's also where it states to change the oil every 3 monts / 3,000 miles; I know I've seen it somewhere in the literature that came with the car.

[blupupher]

It is in both the owners manual and a smaller pamphlet sized Maintenance Log. Looking at them both right now and they both say 7500 miles/ 6 months for regular and 3750 miles/ 3 months for severe. Nowhere in Hyundai literature does it mention 3000 miles, that is a dealer mileage.

[sed]

well i'm done in this thread.

[jfreak921]

well i'm done in this thread.

Because you admit defeat or because you're tired of arguing?

[sed]

because i don't want to argue with anyone. If i am wrong I'm wrong, even if i'm right it doesnt matter.

shawn :)

[blupupher]

Sed, I really am not trying to argue with you. If I am doing something that voids my warrenty I want to know. The problem is I just don't see what your saying from all the info that I have. I looked where you said and just don't see it.
One of us is right and one of us is wrong, and if I am wrong, I would not want to give any advice to anyone to cause them to void their warranty.


Sorry for getting this thread off topic.

[southpawboston]

nothing personal, but my booklets say the same thing as blupupher's. i was worried for a second because i change my oil every 4k miles. but according to the booklets, i'm right on target.

i don't think sed's trying to prove or disprove anything-- it's possible that he realizes the warranty booklet is correct but doesn't want to step on his dealer's toes publicly in case they read these forums.

[kylemorg]

I stand corrected; I looked at my booklet this morning before work and I see the same 3750/7500 interval listed.

I agree, if you follow the manual's intervals, I don't see how the dealer could refuse to do warranty service. However, in the timing belt slipping case I think the dealer is justified in their rejection of warranty work.

Plus if they kept doing work like that for people who didn't maintain their vehicles properly, the cost of the cars goes up for all of us who do, just to pay for the work on their cars!

[andyny]

Some comments: If you did not change your oil for 50K and your alternator went, do you think they can void your warranty - NOPE. If the lack of maint could be shown to have caused the problem then yes, otherwise no, But why not do what you supposed to do? One pays thousands for a car then not change the oil or wax the car?

Also realize there is FACTORY SERVICE and DEALER RECOMMENDED SERVICE. You only have to do the FACTORY service. My dealer will try to replace the plugs at 15K etc, and make a FACTORY service job ($40) into $500. I write on the service order I want XXX FACTORY SERVICE PERFORMED (Unfortuantley no dealer that I know of has some check box for this so it is hard to notated down all the little things each time). The dealer would say , yeh we know but we know what the cars need here in this part of country - so I say, shall I call Hyundai right now and see what they have to say?

I personally have the oil changed every 3000 miles, and the anitfreeze and tranny fluild replaced every two years.