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Discussion Starter · #1 ·
Some of you may have noticed a thread before the switch over about help with with the SR pully set from shark racing. Now for anyone who has kept up my self and hatchet have both at least once now asked for a refund as SR seems to think that sending a V-belt pully to replace a V-belt pully is the answer. The response that we both got back was that hey the pully they sent should help and they could not understand how it was the wrong pully. now mind you I like SR I've gotten 3 things from them and this is the first I've had a problem with.. All I want though IS MY FUGGIN MONEY!.. Sigh I needed to vent and Hatchet if you see this keep me updated on how things are going on your end I have e-mailed them again . :crash_com
 

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scared like cheese
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If you did the transaction by credit card just send the stuff back to them and contact the credit card company to have the charge reversed. If you did a check or money order good luck with the customer service dept.
 

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scared like cheese
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Call the credit card co and see what they say anyways. Explain to them the retailer shipped something to you that will not work and you've given them time to correct the problem and they haven't solved it yet. Tell them you want to send the non working stuff back and have the charges reversed and you should be money.
 

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Yea, call the credit card company. When I got ripped off for Rims on eBay, It wasl about 3 months before I called and talked to Discover Card (I had too much faith they'd show up). My money was refunded immediately while they investigated. I got my money back and Discover deals with the one who ripped me off. I win, that guy loses.
 

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I'm w/ ya Guess. Good ideas 2GTS. I've been asking for the correct part for over 2 months now. See guys, this new 3 piece pulley kit (crank,water,power) came w/ 4 groove belts/pulleys, except for the power steering pulley, which is for a single v-groove. Nothing else is v-groove, therefore it cannot not be attached to anything and is absolutely useless. Now Guess & I have been communicating back and forth w/ Sam Sunwoo over at Shark ever since. At first they didn't even understand why it wouldn't work, I had to email them a pic :confused: Then they said oh, we'll send out a stock part from a stock car :conf: Guess got his, another v-groove. I never got mine, good thing too, I would have been even more ticked. I emailed them back and said I don't want a stock part, I want the part that I ordered and paid for back in the third week of January. I sent them a good pic of the correct part (although J-Speed as opposed to GIM) from the kspec site and said if you can't send me one of these, then I demand a refund in the amount of $140 (keeping crank, then order water & power from kspec, sold only as sets, I asked). That's where I currently am. The response was, oh - ok, now we understand :rolleyes: We'll Fed Ex out the correct part tomorrow & you should receive it next week. Yeah right, we'll see...their customer service makes me want to :pukeface: Good luck Guess, I'll keep ya posted if/when that thing comes in.
 

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no longer a newbie :)
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I had similar issues with them when I ordered SR front and rear strut bars for my 04 and 02.

The front one would not clear the engine properly on the 04 and the mounting brackets for the rear bars were crooked, the bar could not be mounted and they were not welded properly! I asked them to send me 2 new sets of rear brackets to remedy the situation....For weeks Sam insisted that the rear brackets were fine and no one else ever complained...I HAVE THEM IN MY FRIGGIN HANDS AND THEY ARE NOT FITTING and of POOR QUALITY I told him...they strung me along for a little and would not send me new stuff so I called the credit card company...they talked with them and then Sam wrote back that he was insulted and personally hurt (boo friggin hoo :fiddle: ) that I would go that route..maybe taking things so personally is a Korean thing. I told him I was just coverin my a$$ on this and felt like I was getting jerked around....after that he agreed to send me a shipping label and I sent their crap back.

I would never buy directly from them again....WHEWWWW That felt good to get that off my chest :cool:
 

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Damn, got a stock v-groove power pulley yesterday, boy am I p*ssed. I emailed Sam saying "you've got to be kidding me!" He responded by asking if my car came stock w/ a v-groove power pulley. WTF??? Are our cars that different in Korea? Or is it that after like more than 3 months of my b*tchin', he still hasn't looked under tha hood? I swear, I discourage all from ordering from sharkracing.com :angryfire
 

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Discussion Starter · #9 ·
what pisses me of I got 3 things from them in totally 2 are great I could not ask for better parts but the third was the pully set and its been nothing but a pain in my ass . :kick:
 

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Discussion Starter · #11 ·
Well here is the latest on the SR being a bunch of fuck heads front


"There's no confusion on our part. You are the one who is confused. Send it back, and we will refund your money.




Best Regards,


Sam Sunwoo"


After this rather nice E-mail from Sam I'll not be ordering from these Jerks ever again. I can't beleave how fucking rude someone can be and how goddamn pig headed I can't wait to get my money back and from Now on I don't think anyone should order any fucking parts from shark as there Cust service sucks and there a bunch of fucking idiots.

:2gunsfiri
 

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I got a ups label email and another email from Sam telling me to send everything back. I am still concerned that I will never see that money again. They should be refunding us first, since I paid by paypal & it is so easy to issue one. Oh well, we'll see, I'll get that out asap.
 

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Discussion Starter · #14 · (Edited)
wait you got a freakin label e-mail GRRR what the hell is with these people. Guess I have to send another e-mail. god this is getting really old .
 

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HatchetMan said:
I got a ups label email and another email from Sam telling me to send everything back. I am still concerned that I will never see that money again. They should be refunding us first, since I paid by paypal & it is so easy to issue one. Oh well, we'll see, I'll get that out asap.
That sucks that you paid by Paypal. Paypal sucks ass for many reasons, but my main gripe is that by using them, you're agreeing to give up your chargeback/dispute rights with your own credit card company and Paypal's fraud handling is terrible to say the least.
 

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Hmmm SR flames are allowed but KORE flames are not.

Carry on, I was just trying to learn the forum rules. :rolleyes:
 

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Go ahead and flame KORE all you want but only if you bought smth from them and had a problem with your order. :rolleyes:
 

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Discussion Starter · #20 ·
hmmm why is it goin to CA I mean SR is not supposed to be in the states anymore unless its goin to TeamSR and there sending it back .. tats just odd.. :headshake
 
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